World Class Support and Training

Giving you the back-up and support to rest easy and keep farming

Making sure the technology is running smoothly, everyone knows how to use it, and there’s help on hand when you need it is very important to us, which is why we have an extensive support crew across New Zealand.

Service Desk

Our service desk operates during normal business hours. After-hours emergency support is available 4am – 7pm, 7 days a week. We also have a tech support team located throughout the country, so if you have any technical glitches on farm, a skilled technical expert can get you back up and running ASAP.

Authorised Dealer Network

To ensure we meet our ever-growing customer base, we have hand-picked a group of local milk servicing dealers, located across the country which we call our Authorised Dealer Network. They are well known within their rural communities and are considered experts when it comes to milking plant, shed installs, and servicing.

Our Dealers

Tech Support Team

We know sometimes things go wrong or break on farm which is why we have an in-house experienced and knowledgeable Tech Support team locally available to support our farmers as well as our Authorised Dealer Network. They know our hardware well, understand the software and are well versed in daily dairy procedures and routines.

Local Trainers

All of our customers have access to a local training specialist. Your expert trainer will make sure you’re set up right, work with you to onboard the system and train your team, and is available to support you on your monitoring journey. Here is Kirstin running a second onboarding session with Sarah and Shane.

Up-to-date software

Our subscription customers on SenseHub® Dairy will be automatically updated when new versions become available globally. Your local trainer can assist you with any changes that affect you. There is no cost for these updates and you don’t have to do anything special. Here is our Training Manager demonstrating the system

Global backing

The SenseHub® Dairy platform and technology is owned and developed by MSD Animal Health, who’s philosophy is the Science of Healthier Animals. This means our technology is built to be comfortable for the animal is backed up by extensive science and research and has the support of veterinarians. Have a look at what vet, Ryan Luckman, thinks.

NZ Resources

We know everyone learns differently so having a mixture of face-to-face and online training opportunities and NZ customised digital and print resources available means we have all the bases covered. A dedicated e-learning platform houses all our training material including; videos, quizzes and checklists. When you onboard with us, you are given access to this platform – a great way to refresh staff or up skill new team members at the beginning of the season.

Go to SenseHub Academy

Got questions?

If you have a few more questions and would like our FAQs flyer emailed to you, pop your details below and we’ll be in touch.

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Join us at the Monitoring Summit

We understand farmers enjoy learning from fellow farmers and jump at opportunities to get off the farm, learn, socialise and share with like-minded people. Each year we run local training discussion groups and a two-day Monitoring Summit. We believe it is all part of the complete wrap-around after-sales support package.