Terms and Conditions

For details on our warranty, training, install, promotions and authorised dealer network in relation to our SenseHub® Dairy solutions only.

Privacy Policy

By clicking the boxes on our forms you agree that Schering-Plough Animal Health Limited (trading as MSD Animal Health) (“MSD Animal Health”) may collect, record and use the information you provide to use in this form and other personal information (please note some of this information maybe personal sensitive information) (“Personal Information”), for the purposes of contacting you and providing you with information in relation to our products (please note some material may be promotional in nature). MSD Animal Health may conduct data analytics on the Personal Information you provide, including to help us improve our services and customise information for you. If you choose not to provide us with your Personal Information, we may not be able to fulfill these purposes. We will keep your Personal Information for only as long as is necessary to carry out the purposes described above (unless we are required or permitted by law to hold the information for a longer period). We may disclose your Personal Information to organisations who assist us and our affiliated companies (which may be located in other countries including the United States, United Kingdom, Singapore, South America, Poland, China or India). If you would like to know more about our privacy policy, including how to access and seek correction of the Personal Information MSD Animal Health holds about you, how to complain about a breach of the New Zealand Privacy Principles, and how MSD Animal Health handles such complaints, please go to OUR COMMITMENT TO PRIVACY – MSD Privacy or contact our Privacy Officer at c/o MSD, PO Box 99-851, Newmarket, Auckland 1149, T +64 9 523 6000, E msd_privacy_office@msd.com.

Disclaimer

This product is not intended to diagnose, treat, cure, or prevent any disease in animals. For the diagnosis, treatment, cure, or prevention of disease in animals, you should consult your veterinarian. The accuracy of the data collected and presented through this product is not intended to match that of medical devices or scientific measurement devices.

Fieldays® Promotions 2024

Protrack Customer Exclusive Promotion – EXTENDED Period: Existing Protrack Customers receive 10% off your SenseHub Dairy Premium or Starter application plan Monitoring Solution. Existing SenseHub Dairy or Dataflow II monitoring customers are NOT eligible. Sales must take place between 15th May – 30th September 2024, installation must take place prior to 13th December 2024. This promotion cannot be used in conjunction with any other discount. You can charge through your Farm Source account, but you will NOT be eligible for the Farm Source 2% discount.

For more details, please reach out to your SenseHub Dairy Sales Specialist, full terms and conditions are outlined in your contracts.

Draft Gate Promotion: Receive 5% off either the SenseHub Intelligate-P or the SenseHub Intelligate-S draft gate from 15th May – 31st July 2024, installation must take place prior to 30th September 2024. Existing Intelligate gate customers are NOT eligible. This promotion cannot be used in conjunction with any other discount. You can charge through your Farm Source account, but you will NOT be eligible for the Farm Source 2% discount.

Monitoring Solutions – Branding Explanation

The brand names for our monitoring solution have been subject to changes since recording our videos and farmer stories.

MSD Animal Health, a division of the MSD group of companies under Merck & Co., Inc., Rahway, NJ., U.S.A. and a global provider of animal health pharmaceuticals and technologies, purchased the Allflex New Zealand business in 2019 (including certain SCR-branded animal monitoring technologies). At the time, Allflex animal monitoring solutions were known as Allflex collars and the relevant desktop-based software was HeatTime Pro (both of which you may hear about in this video). The dairy monitoring solutions are now branded SenseHub® Dairy – MSD Animal Health’s desktop-based software is now known as Dataflow II™ and cloud-based monitoring software is known as a SenseHub® Dairy solution.

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Device Warranty

MSD Animal Health provides a product warranty in relation to certain defects in devices and hardware delivered to the customer. The warranty applies for the life of the contract (subscription customers) or for specific time periods depending on the particular device or hardware (other customers). Exclusions apply, such as where the customer failed to follow MSD Animal Health instructions for storage, installation or use, the devices or hardware were serviced by an unauthorised third party, or where the defect arises due to customer’s improper use, negligence or unauthorised modifications. Any other non-excludable warranties, guarantees, rights or remedies under law are not excluded, restricted or modified.

For full details of our contract and warranty terms please reach out to your local SenseHub Sales Specialist.

Installation and Training of our Monitoring Solutions

Full details are set out in your contract and can be discussed with your local sales specialist, however, please note that:

– installation of devices and hardware is included, but installation excludes steel, 240v electrical work, antenna poles and any other on-farm infrastructure, as well as any electrical wiring, modification to existing infrastructure, additional labour requested by the customer and internet installation or setup

– training includes initial setup support, additional sessions in after installation and, for subscription customers, an annual refresher

Training Support covers: Digital and face to face trainings to get software setup and users individual herd data uploaded to software. Training takes place over a series of weeks / months post install and covers a variety of topics. NZ specific training resources provided to ensure users understand the software, annual refreshers are also included.

For exact details of training outcomes, timelines and expectations please refer to your contract.

Authorised Dealer Network

As we offer a range of technology solutions, including behaviour monitoring (cow collars), drafting gates, milk monitoring, automatic cup removers, pulsation and milking control, that are relied upon to work every day, we need to ensure we can achieve best in class support for our farming customers.

To provide high quality, timely training and support, we utilise the technical services of a nationwide network of local companies (Dealers) to help install, train, repair and maintain our range of specialist equipment on dairy farms.

Our Dealers also help us provide afterhours support, 7 days a week, and stock many of our service parts and critical spares, enabling a faster response to any potential query or issue a farmer may have.

The cost of any work undertaken by our Dealers will be invoiced by them, direct to the customer, unless stated otherwise.